In a Hybrid environment, mail contact is created in Exchange Onprem and it is syncing in Exchange Online as "User Mailbox"
The Proxy address settings are not getting synced, please advice what could be the issue?
Hello, @Sivachandran_Palani
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
If you are facing an issue where a mail contact created in Exchange On-Premises is syncing in Exchange Online as a "User Mailbox" instead of a mail contact, there are a few steps you can take to troubleshoot and resolve the problem. Here's a step-by-step guide:
Check the Recipient Type of the Object:
In Exchange Online PowerShell, run the following command to check the recipient type of the object:
Verify the Mail Contact in On-Premises Exchange:
In your on-premises Exchange environment, run the following command to verify that the mail contact is indeed created as a mail contact.
Check Sync Status:
Ensure that the Azure Active Directory (AAD) Connect sync is running successfully and has synchronized the changes from on-premises to the cloud. You can check the synchronization status using the AAD PowerShell module.
Force Synchronization:
You can force a synchronization from the AAD Connect server. Open a PowerShell prompt on the server where AAD Connect is installed and run the following commands:
Examine Attributes
Check the attributes of the mail contact in both on-premises and online environments. Ensure that the necessary attributes such as RecipientType, RecipientTypeDetails, and RemoteRecipientType are set correctly.
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