Iphones cannot connect via ActiveSync since 2016 CU19 and KB5000871

Occasional Visitor

Hi, have upgraded a client 2016 server to CU19 and installed patch for KB500087 and since then all iphones can no longer connect via activesync using the native mail client. Outlook client connects, I can setup an android device as well but any new or existing iphones fail to connect. The active analyser passes just fine and I can go through the process of setting up an account and verifying the account, but when it comes to actually retrieving email, it just say it cannot get mail as the connection to the server failed. I've tried rebooting the devices, deleting and re-adding the accounts, same issues. If I enable activesync logging, it doesn't show any errors, nothing in the events logs either so baffled. Any help appreciated and it was def working prior to this update.

4 Replies
WillT237, i am having a similar issue. Some of my apple devices are intermittently not syncing. Have you found a resolution to your issue?
We've had a similar issue after each upgrade only affecting iPhones & iPads. IIS activesync logs were full of 413 Payload Too Large errors and this was our solution:
Hi Will,

i had a similar issue, after installing CU20 and KB5001779 it works fine.