Jul 08 2020 11:03 PM
Hello,
After DB corruption and re-creating two mailbox accounts, adding new X500 email address entries (based on email NDRs "mailto:" fields) and deleting cached contact information in outlook clients, I've ended up with a functional account and the other account (let's say ABC@smooth.com) not being able to receive emails.
The weird thing is, outlook clients are caching the contact with a typo from somewere I'm not being able to find nor fix. Even weirder, users are able to send emails for a first time if they delete cached contact information and then type the email address manually, but on a second attempt they receive a NDR message with the wrong X500 email address.
Exchange side X500 entry:
/o=corp123/ou=Exchange Administrative Group (FYDIBOHF4141415)/cn=Recipients /cn=ABC@smooth.com
Outlook NDR:
/o=corp123/ou=Exchange Administrative Group (FYDIBOHF4141415)/cn=Recipients /cn=ABzC@smooth.com
I've restarted several services and tried restarting the server. No luck.
Did I missed something when re-creating the mailboxes in the Exchange Server?
Thanks in advance!
Max
Jul 11 2020 11:49 AM
Based on many posts I've been reading, I modified the X500 entry by removing the "@smooth.com".
Before
/o=corp123/ou=Exchange Administrative Group (FYDIBOHF4141415)/cn=Recipients /cn=ABC@smooth.com
After
/o=corp123/ou=Exchange Administrative Group (FYDIBOHF4141415)/cn=Recipients /cn=ABC
Now the NDR emails shows the following :(
/o=corp123/ou=Exchange Administrative Group (FYDIBOHF4141415)/cn=Recipients /cn=ABzC
User's DN appears to be OK within AD.
Any ideas?
Max
Jul 12 2020 08:03 AM
Jul 21 2020 08:23 AM
Hi @Jeremy Bradshaw,
Apparently, the issue got resolved by removing the @domain.inc from the X500 entry!
Thanks for your answer!
Regards,