Dec 20 2022 11:12 AM
We want to allow our crm to access our shared mailboxes. However, its not clear how to do this. Is it within microsoft policy to allow a 3rd party app direct login to a shared mailbox? If not, what is the suggested method?
If it is ok, how do we set that up
Dec 21 2022 12:29 AM
Dec 24 2022 11:59 AM
Hello @mrrosenthal85,
here is Ahmed a community visitor ;)
Let me try to help you :)
First, there are a few steps you can take to troubleshoot the issue:
1. Make sure you have the necessary permissions to grant access to the shared mailbox.
2. Verify that the email address of the third-party app is entered correctly.
3. Check the Microsoft -Also the App's- terms of service to ensure that the third-party app is authorized to access Exchange Online.
In some cases, it may be more appropriate to convert the shared mailbox to a user mailbox and give the third-party app access to that mailbox instead. This can be done by following a similar process as above, but selecting "Convert to regular mailbox" instead of "Add" in the "Permissions" tab. This can be a more secure option, as it allows you to control access to the mailbox through the standard user permissions system, rather than relying on a third-party app's access controls.
Resource: How to Allow a Third-Party App Access to Your Shared Mailbox in Microsoft Exchange – SolYoutionz
Best of the best :)
Ahme:D