High Volume Email Account and Conditional Access

Copper Contributor

Hi all,


We've set up a HVE account, and set up a Conditional Access Policy targeting this account to block sign-in to all cloud apps for any location except for the excluded IP address ranges.

A couple of problems:

1. I can still authenticate and send from an IP address not in the excluded range.

2. I don't see any sign-in logs on Entra ID under this account.


Has anyone been successful securing the HVE account with conditional access please?


I've tested with a physical scanner and also 'Send-MailMessage' using powershell - none of the authentications are logged in Entra ID.

1 Reply
Hi @rayhwang,
HVE can not be protected with CA-Policy. It is not a "normal user" who can be protected.