Feb 09 2018 12:30 PM - edited Feb 12 2018 10:27 AM
Bruno Lopes
Bruno Lopes
Job Title: Microsoft Technical Trainer
Company: Wipro
LinkedIn: https://www.linkedin.com/in/blopesinfo/
Twitter: @brunokktro
Currently working with Microsoft Technologies, managing servers and environments of medium and large companies. Background on Messaging, Unified Communication, Directory Services, platforms and focusing on Exchange Server, Skype for Business and Office 365. Training Microsoft Frontline Support Engineers in Exchange Server and Office 365, Skype for Business, SharePoint Server, and Office.
On my first week of college, I decided to start my Microsoft career, starting with MS certifications and self-study. Microsoft always was the most important IT company of the world, making this work motivating and challenging.
My favorite part of troubleshooting is discovering more info about the situation and making the correlation with the logs. When this occurs, we keep working towards the final solution. Other problems can be fixed with the same method; analyzing, gathering, examining, and fixing.
When customers ask questions and I don’t immediately have answers, I explain the overview architecture and try to get a better understanding of the scenario. If we cannot discover this answer together, I explain that I will find this answer and come back to align.
Tony Redmond, Paul Cunningham, Greg Shields, and Rhoderick Milne
Feb 23 2018 07:41 AM