Exchange server stopped working after a restart

Copper Contributor

Hello everyone,


Following Setup:

  • Exchange 2016 on Premise
  • Local Emails only
  • Microsoft 365 with the Exchange OnlineArchive Addon
  • Client: Outlook 2016 (License: Office Professional Pro)

I am currently experiencing a problem with my Exchange Server 2016. Initially, the address book stopped functioning properly in the Outlook clients. As a solution, I decided to restart the server. However, after the restart, I noticed that around 16 Exchange services are not running. Additionally, I am unable to connect to the Management Shell, as I keep receiving the following error message: "Error Error".




New-PSSession : [pw-mail-srv.mycompany.local] Connecting to remote server pw-mail-srv.mycompany.local failed
with the following error message : WinRM cannot complete the operation. Verify that the specified computer name is
valid, that the computer is accessible over the network, and that a firewall exception for the WinRM service is
enabled and allows access from this computer. By default, the WinRM firewall exception for public profiles limits
access to remote computers within the same local subnet. For more information, see the about_Remote_Troubleshooting
Help topic.
At line:1 char:1
+ New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Micr ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotin
    + FullyQualifiedErrorId : WinRMOperationTimeout,PSSessionOpenFailed



I don't have experience with Exchange, and I really need your help to understand where to start and what to do. All local users are unable to send/receive emails.


I am using it currently for local Emails only.


I would appreciate it if you could provide me with a clear, structured, and detailed explanation of the possible causes of these issues and any potential solutions. Thank you in advance for your assistance.


Thank you very much


1 Reply
If Exchange services are not running, you can try to start one by one with a special script for this situation.
In this following folder : \Exchange Server\V15\Bin, run ServiceControl.ps1 and restart.