May 11 2023 12:13 AM
May 11 2023 12:13 AM
I am encountering an issue that I have been unable to resolve despite researching extensively online.
Contextually, I need to forward all incoming emails from a distribution list to a shared mailbox. To identify these forwarded emails in the shared mailbox, I attempted to add a text to the subject line (namely, "The DL should no longer be used by my colleagues in a few months").
Here's what I've done so far:
The forwarding is working as expected, but the subject line is not being prepended with the chosen text.
Have I missed something?
Thank you all in advance for your help.
Best regards, Guillaume
May 11 2023 02:07 AM
@Guillaume365 Have you tried to swap the two actions: first prepend the text, than CC the mail?
May 11 2023 05:56 AM
@wk_wi Thanks for you prompted reply. Yes I also tested to invert the 2 actions, and I get the same behavior.
May 11 2023 09:06 AM
@Guillaume365 What about the original recipient: does he get a modified subject line?
May 11 2023 09:13 AM
May 11 2023 09:45 AM
May 15 2023 06:48 AM
I apologize for the delayed response. Upon investigation, it was discovered that the Distribution List had already been triggered by an Outlook Web App Rule. Even after removing the rule, my exchange rule still wasn't functioning. Neither of my actions were working.
However, I noticed that if I replace the Distribution List with a Microsoft 365 List (originally "email address removed for privacy reasons," but with a new alias "@mydomain.org" set as default), the same exchange rule works well.
Could this be a compliance issue?
May 15 2023 01:40 PM
Jun 02 2023 05:01 AM
@wk_wi i finaly find the solution, this may help other people who are stuck like me.
The only one fact that my rule was not working was that we can't use the condition "the recipient is" if recipient is a Distribution List, you must use the condition "includes any of these recipients in the To or Cc box:"
I hope this will help.
Nov 08 2023 07:19 AM
Thank you! Had exactly the same problem. This worked perfect!!