Exchange Hybrid: Migrated mailbox not reflected in admin center

%3CLINGO-SUB%20id%3D%22lingo-sub-1192855%22%20slang%3D%22en-US%22%3EExchange%20Hybrid%3A%20Migrated%20mailbox%20not%20reflected%20in%20admin%20center%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1192855%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Ewe're%20running%20a%20hybrid%20infrastructure%20with%20Exchange%20Online%20and%20Exchange%202016%20and%20Exchange%202010.%20We%20already%20moved%20a%20few%20hundred%20users%20to%20Exchange%20Online%20and%20everything%20is%20working%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDuring%20the%20last%20weekend%20we%20moved%20some%20additional%20users.%20Even%20though%20this%20worked%20fine%20too%20we%20are%20having%20the%20issue%20that%20their%20mailbox%20is%20not%20being%20shown%20in%20the%20Office%20365%20admin%20center.%20When%20opening%20a%20users%20settings%20and%20clicking%20on%20mail%2C%20everything%20looks%20like%20if%20the%20mailbox%20had%20not%20been%20migrated%20yet%20with%20not%20showing%20any%20permissions%20and%20displaying%20all%20apps%20as%20off%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22layer9de_0-1582623200667.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F173397iE24B3513C1032FD3%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22layer9de_0-1582623200667.png%22%20alt%3D%22layer9de_0-1582623200667.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUsually%20it%20should%20look%20like%20the%20following%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22layer9de_1-1582623281447.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F173398i2E3953299918EE93%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22layer9de_1-1582623281447.png%22%20alt%3D%22layer9de_1-1582623281447.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3ETrying%20to%20change%20mailbox%20settings%20using%20the%20admin%20center%20will%20produce%20error%20messages%20like%20%22%3CSPAN%3ECouldn't%20update%20mailbox%20%E2%80%8Eautomatic%20replies%E2%80%8E%20info%22%20when%20setting%20an%20auto%20reply%3A%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22layer9de_2-1582623339596.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F173399iA266A30441D69BA2%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22layer9de_2-1582623339596.png%22%20alt%3D%22layer9de_2-1582623339596.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EPerforming%20administrative%20tasks%20against%20the%20mailbox%20using%20Exchange%20Online%20Shell%20or%20with%20in%20the%20EAC%20works%20fine%20though%20and%20there%20are%20no%20other%20operating%20issues.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20have%20an%20idea%20what%20might%20be%20the%20problem%20here%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3CBR%20%2F%3EMichael%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1192855%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHybrid%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Contributor

Hi,

we're running a hybrid infrastructure with Exchange Online and Exchange 2016 and Exchange 2010. We already moved a few hundred users to Exchange Online and everything is working fine.

 

During the last weekend we moved some additional users. Even though this worked fine too we are having the issue that their mailbox is not being shown in the Office 365 admin center. When opening a users settings and clicking on mail, everything looks like if the mailbox had not been migrated yet with not showing any permissions and displaying all apps as off:

 

layer9de_0-1582623200667.png

 

Usually it should look like the following:

 

layer9de_1-1582623281447.png

Trying to change mailbox settings using the admin center will produce error messages like "Couldn't update mailbox ‎automatic replies‎ info" when setting an auto reply:

 

layer9de_2-1582623339596.png

Performing administrative tasks against the mailbox using Exchange Online Shell or with in the EAC works fine though and there are no other operating issues.

 

Does anyone have an idea what might be the problem here?

 

Thanks
Michael

1 Reply
Highlighted

Probably another bug with the admin center, just use the EAC to manage anything Exchange related. And yeah, report this issue.

 

@Nino Bilic FYI