Emails to Outlook delivered to Junk Email folder with SCL 1

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Contributor

Emails sent from on-premises Exchange 2007 to any Microsoft related email address (outlook.com for example) is being delivered to the users Junk Email folder despite the header information showing SCL value of 1 which is suppose to deliver the email to the Inbox folder.

I've included some header values below if that helps. 

X-Forefront-Antispam-Report:  
EFV:NLI;SFV:NSPM;SFS:(98901004);DIR:INB;SFP:;SCL:1;SRVR:HE1EUR02HT107;H:<our domain>;FPR:;SPF:None;LANG:; 

X-Microsoft-Antispam:  BCL:0;PCL:0;RULEID:(5000109)(4604075)(4605076)(610169)(650170)(8291501071);SRVR:HE1EUR02HT107; 

X-Microsoft-Antispam-Mailbox-Delivery:  abwl:0;wl:0;pcwl:0;kl:0;iwl:0;dwl:0;dkl:0;rwl:0;ex:0;auth:1;dest:J;ENG:(400001000128)(400125000095)(5062000261)(5061607266)(5061608174)(4900095)(4920089)(6375004)(4950112)(4990090)(9140004);RF:JunkEmail;OFR:SpamFilterAuthJ; 

I can see from the above value that it is directed to the junk Email folder. 

X-MS-Exchange-Organization-SCL: 1

Interestingly, the X-Forefront-Antispam-Report shows SPF:None but the Received-SPF value shows Pass which doesn't seem to match up. That said, I've seen other emails with the same pattern that are delivered to the Inbox so I doubt this is the cause. 

We have a SPF record that is correct, and if we email Office 365 customers the same email is delivered to the Inbox. This issue only affects Outlook.com customers. If there is a better community/category for this thread, then I can move/re-post if needed.

Any help much appreciated. 

11 Replies
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The move to Junk folder might be performed by Outlook's antispam engine, not EOP. A quick way to verify this is to check the "info bar" - it will tell you who marked the message as Junk. Or run a message trace - if It was marked by EOP, it will be reflected there.

 

Here's an easy to follow article on that: https://www.slipstick.com/outlook/rules/moved-message-junk-email-folder/

 

It can also be due to custom Junk threshold, as detailed for example here: https://support.microsoft.com/en-za/help/3019725/how-to-troubleshoot-unexpected-junk-email-behavior-...

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The "info bar" shows 'This message was identified as spam. We'll delete it after 10 days'

 

Would this suggest that it was EOP? I didn't think that Outlook.com had it's own Anti-Spam engine - I thought that EOP served that purpose.

 

Your second link refers to Office 365 which is a slightly different platform that Outlook.com so am I to assume the content of that KB doesn't apply?

 

 

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I've seen your situation mentioned in the Answers forums and see that some recommend filling out this form: https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=e...

 

 

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I found that too but I'm afraid to say, I have completed that form on two occasions and they have checked the reputation of our external IP address and not found any issues.

 

When I replied and asked them about why emails with an SCL of 1 are being delivered to the Junk Email folders for recipients, they ignored my questions and repeated their previously response.

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I have submitted that again and they have now come back and said that our external IP address was listed on the Spamhaus PBL list - this wasn't the case last week when I first submitted the Outlook Deliverability Report however so I am waiting for that to propagate before I test sending to Microsoft's free email platform again to confirm the issue is resolved.

 

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We are no longer listed on the PBL, but the issue remains - as I suspected.

 

I can't be the only one seeing this issue?

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No further updates on this one? We're still seeing this issue.
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I am investigating the same problem.

In my mail the following issue existed which probably caused the mail to be placed in JunkMail:

  • The Envelope From (i.e., Return Path or Mail-From)
    was different from 
  • The “Friendly” From (i.e., “Header” From)
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We are having the same issue. Emails to Outlook / Hotmail are being randomly sent to junk - I say randomly, because I can send the same email twice to the same outlook account - 1 will get junked the other will go to inbox.

 

We are on no blacklists, have a good sending reputation with no issues across any of the blacklists. All relevant headers, security etc is configured correctly.

 

A postal service that makes random decisions about whether to deliver mail or not, is no use to anyone. Can we please get some feedback on this Microsoft.

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Le support est très limité sur le sujet.
Plusieurs échanges et les réponses reviennent systématiquement identiques (pas de problème particulier relevé avec l'adresse IP d'envoi, à côté de la question initiale qui est "quel(le)s sont les règles/critères précis qui placent un mail totalement légitime en spam alors que tout est bien configuré (SPF, DKIM, DMARC, alignement FROM/RETURN-PATH, ...).
En fournissant un email concret avec le mail complet (entête + contenu) le support ne peut ou ne veut pas donner les critères de leur anti-spam (vu dans la doc que c'était pour éviter de divulguer aux spammer le mode d'emploi pour le contourner). Mais comment fait-on pour aider les honnêtes gens ?

Avez-vous eu une réponse ou des infos complémentaires ? Est-ce que vous avez toujours le problème ?
Merci