Emails sent to onmicrosoft mailbox instead of the mailbox with custom domain

Iron Contributor

My email address was with onmicrosoft domain. I changed it with my custom domain and deleted the alias. Nevertheless the emails from some organizations are sent to the old onmicrosoft email address instead of the mailbox with custom domain even they write the correct email address. How is this possible, is there a solution for this?

2 Replies
You cannot influence where people are sending to. Hold the alias and change the primary smtp. Tell the others to delete mail adress from autofill in outlook en retype the address.


If you have changed the address to the custom domain, kindly inform the sender to remove the old address from the autocomplete list. 

Please confirm if the mails sent to the address gets bounced back.