Email proxy changed on emails

Occasional Visitor



I am in Office365 with a hosted Exchange setup.


Just a question around proxy email addresses assigned to a user account.  I have an account that is used by an internal system to auto created service tickets.  Account is called, it has a proxy address assigned to it called  It used to be that emails sent to appeared in the mailbox as to  It seems this has changed and emails sent to now show in the mailbox as to  This is messing up the auto creation process as it triggers on the email to field containing  Any ideas on how I can stop this change from happening?




1 Reply

Hey Philip,


Any way you can check the header for the TO: field? This would identify the recipient address it was sent to. 


You could create a transport rule that would append a disclaimer and you could use this instead.


Let me know what you think,