SOLVED

Devices stuck in quarantine

%3CLINGO-SUB%20id%3D%22lingo-sub-1510186%22%20slang%3D%22en-US%22%3EDevices%20stuck%20in%20quarantine%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1510186%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%3C%2FP%3E%3CP%3ERunning%20exchange%20online%20on%20office%20365.%20I%20have%20set%20it%20up%20to%20manually%20accept%20devices.%3C%2FP%3E%3CP%3EHowever%2C%20they%20are%20not%20going%20through.I%20approve%20them%20and%20they%20dissapear%20from%20quarantine.%3C%2FP%3E%3CP%3EIf%20i%20go%20to%20receipt%2C%20mailbox%2C%20i%20can%20see%20the%20device%20for%20the%20user%20and%20it%20's%20under%20quarantine.%20I%20approve%20it%20there%20too%2C%20and%20nothing.%3C%2FP%3E%3CP%3EPowershell%20then%20gives%20these%20results.%20It%20says%20that%20they%20are%20allowed%2C%20but%20the%20emails%20are%20not%20showing%20up%20at%20all.%3C%2FP%3E%3CP%3EI%20don't%20want%20to%20do%20it%20via%20office%20365%20security%20center%20security%20policy%20because%20that%20requires%20another%20app%20to%20be%20installed%20to%20enroll%20users.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22highlight%22%3E%3CDIV%20class%3D%22language-name%22%3EText%3C%2FDIV%3E%3CPRE%3EActiveSyncAllowedDeviceIDs%20%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%20%3A%20%7BD3AF9DE5BBE535E8B91216A96199A95B%2C%20916333E2DE583F51BD46218DFEFD4D76%7D%0AActiveSyncBlockedDeviceIDs%20%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%20%3A%20%7B%7D%0AActiveSyncMailboxPolicy%20%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%3A%20Default%0AActiveSyncMailboxPolicyIsDefaulted%20%3A%20True%0AActiveSyncDebugLogging%20%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%20%3A%20False%0AActiveSyncEnabled%20%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%3A%20True%0AActiveSyncSuppressReadReceipt%20%20%26nbsp%3B%20%26nbsp%3B%20%3A%20False%3C%2FPRE%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1510186%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%20Server%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1510818%22%20slang%3D%22en-US%22%3ERe%3A%20Devices%20stuck%20in%20quarantine%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1510818%22%20slang%3D%22en-US%22%3E%3CP%3ECheck%20the%20device%20status%20via%20PowerShell%2C%26nbsp%3B%3CFONT%20style%3D%22background-color%3A%20%23ffffff%3B%22%3EGet-MobileDevice%3C%2FFONT%3E%2C%20and%20more%20specifically%20the%20Reason%20code.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1514906%22%20slang%3D%22en-US%22%3ERe%3A%20Devices%20stuck%20in%20quarantine%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1514906%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20exchange%20doing%20it's%20thing%2C%20had%20to%20wait%20few%20hours%20and%20it%20appeared.%20Thanks%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Contributor

Hi everyone,

Running exchange online on office 365. I have set it up to manually accept devices.

However, they are not going through.I approve them and they dissapear from quarantine.

If i go to receipt, mailbox, i can see the device for the user and it 's under quarantine. I approve it there too, and nothing.

Powershell then gives these results. It says that they are allowed, but the emails are not showing up at all.

I don't want to do it via office 365 security center security policy because that requires another app to be installed to enroll users.

 

Text
ActiveSyncAllowedDeviceIDs         : {D3AF9DE5BBE535E8B91216A96199A95B, 916333E2DE583F51BD46218DFEFD4D76}
ActiveSyncBlockedDeviceIDs         : {}
ActiveSyncMailboxPolicy            : Default
ActiveSyncMailboxPolicyIsDefaulted : True
ActiveSyncDebugLogging             : False
ActiveSyncEnabled                  : True
ActiveSyncSuppressReadReceipt      : False
2 Replies
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Check the device status via PowerShell, Get-MobileDevice, and more specifically the Reason code.

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Best Response confirmed by Ferzaer2 (Contributor)
Solution

@Vasil Michev 

Just exchange doing it's thing, had to wait few hours and it appeared. Thanks !