Creating a rule to redirect email from specific external email to specific user inside org

Super Contributor

Hi all,

 

I am trying to create a rule which stops emails from going to any users within org and redirect to a specific person in org only!

 

I cant seem to get it to work this is my current set up :

 

Screenshot 2022-10-18 at 10.51.16 AM.png

 

Please help!

1 Reply
Try the "The message > To or CC box contains this person" condition instead. Also make sure that the "Match sender address in message" setting is set to Header and Envelope.