We have struck an issue that our managed service provider cannot resolve and it’s almost financially ruined our company. A few months back our corporate website was marked as suspicious by Google and within an hour all our emails were blocked and never got through to even recipients junk mail.
our web developers resubmitted the site and it was removed from the suspicious list, however 70% of our company emails are still not getting to their recipients three months later because they are being blocked by all web based filters like Symantec cloud and the like. This is very distressing because for example if we send out invoices they all get blocked and don’t get to our clients in boxes or their junk mail. Their IT departments can sometimes locate them in cloud filters but even if they white list them they still get blocked.
So we are now sending invoices by post otherwise we are getting tight on funds. But this is not a solution because it is still happening to around 70% of our emails. They send through our Symantec Cloud account but are not received..
Our service provider engaged Microsoft to assist but there has been no resolution.
I don’t know where to turn other than create a new domain for our company.
I would appreciate any help.
Ian
