Can't filter and forward all incoming mails to special account

%3CLINGO-SUB%20id%3D%22%5C%26quot%3Blingo-sub-3166640%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3ECan't%20filter%20and%20forward%20all%20incoming%20mails%20to%20special%20account%26lt%3B%5C%2Flingo-sub%26gt%3B%3CLINGO-BODY%20id%3D%22%5C%26quot%3Blingo-body-3166640%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3E%3CP%3EHello!%26lt%3B%5C%2FP%26gt%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%26lt%3B%5C%2FP%26gt%3B%3C%2FP%3E%3CP%3EWe%20are%20new%20to%20365%20and%20outlook%20and%20exchange.%20We%20are%20a%20small%20company%20with%2020%20accounts.%20All%20works%20well%20except%20one%20major%20thing.%20We%20want%20to%20filter%20every%20incoming%20mail%20by%20searching%20the%20subject%20for%20%22%23%23%22.%20Those%20incoming%20mails%20are%20likely%20to%20be%20responses%20to%20our%20own%20mails%20which%20we%20sent%20out%20already%20having%20%23%23%20in%20the%20subject.%20We%20want%20all%20those%20filtered%20messages%20to%20be%20sent%20to%20the%20recipients%20PLUS%20to%20a%20special%20inbox%20%22filemaker(at)..%3A%22.%20Our%20Filemaker%20server%20checks%20that%20inbox%20and%20loads%20messages%20into%20our%20Filemaker%20database.%20That%20had%20worked%20perfectly%20in%20the%20past.%26lt%3B%5C%2FP%26gt%3B%3C%2FP%3E%3CP%3EI%20know%20I%20am%20looking%20for%20a%20%22mail%20flow%20rule%22%20...%20but%20all%20the%20existing%20selectable%20choices%20don't%20work.%20It%20seems%20like%20a%20very%20simple%20task%20though.%20Maybe%20someone%20has%20an%20idea%3F%26lt%3B%5C%2FP%26gt%3B%3C%2FP%3E%3CP%3EThanks%26lt%3B%5C%2FP%26gt%3B%3C%2FP%3E%3CP%3Ej.%26lt%3B%5C%2FP%26gt%3B%26lt%3B%5C%2Flingo-body%26gt%3B%3CLINGO-LABS%20id%3D%22%5C%26quot%3Blingo-labs-3166640%5C%26quot%3B%22%20slang%3D%22%5C%26quot%3Ben-US%5C%26quot%3B%22%3E%3CLINGO-LABEL%3EExchange%20Online%26lt%3B%5C%2Flingo-label%26gt%3B%3CLINGO-LABEL%3EOffice%20365%26lt%3B%5C%2Flingo-label%26gt%3B%26lt%3B%5C%2Flingo-labs%26gt%3B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3C%2FLINGO-SUB%3E
Occasional Contributor

Hello!

 

We are new to 365 and outlook and exchange. We are a small company with 20 accounts. All works well except one major thing. We want to filter every incoming mail by searching the subject for "##". Those incoming mails are likely to be responses to our own mails which we sent out already having ## in the subject. We want all those filtered messages to be sent to the recipients PLUS to a special inbox "filemaker(at)..:". Our Filemaker server checks that inbox and loads messages into our Filemaker database. That had worked perfectly in the past.

I know I am looking for a "mail flow rule" ... but all the existing selectable choices don't work. It seems like a very simple task though. Maybe someone has an idea?

Thanks

j.

8 Replies
Could you show a rule that doesn't work?

@Victor Ivanidze 

This was a try.
 
 
If the message...
Includes these words in the message subject: '##'
Do the following...
Set audit severity level to 'High'
and Blind carbon copy(Bcc) the message to 'filemaker(at)...'

Rule comments

 

Rule mode

Enforce

Additional properties

Sender address matches: Header
Can you send to filemaker(at)... manually?
If you create a rule with action "redirect the message to filemaker(at)... " instead of BCC, will it work?
filemaker(at) ... works flawlessly. I can send mails directly without any problems.

I just tried the redirect idea. But it does not work either. Maybe "##" isn' recognized as a "word"?
Did you try "ABC" instead of "##"?
Yes, I tried. To no avail. Doesn't recognize anything.
OK, have you got _any_ rule that works?
Well, I did some tests with "subject or body contains" then "add RULEWORKS to the subject" so I could see what works. Interestingly, two-digit letters never worked. 3-digit and above worked ONCE and then never again. Really about to give up. Can't be that hard. Must miss something basic somewhere.
But thanks for your support -- much appreciated.