ActiveSync issue exchange 2016 on-prem

%3CLINGO-SUB%20id%3D%22lingo-sub-2046291%22%20slang%3D%22en-US%22%3EActiveSync%20issue%20exchange%202016%20on-prem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2046291%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EHello%20all%2C%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3B%20I%20have%203%20problem%20hope%20support%20me%20to%20resolve%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1-%20Can't%20add%20new%20email%20on%20some%20mobile%20devices%20%22iPhone%20and%20Android%22%20after%20add%20email%2C%20password%2C%20server%20and%20domain%20showing%20error%20%22unable%20to%20support%22%3C%2FP%3E%3CP%3E%3CSTRONG%3ENB.%3A%3C%2FSTRONG%3E%3CSPAN%3E%20Not%20for%20all%20users%20also%20not%20for%20new%20email%2C%20sometime%20old%20email%20log%20out%20and%20can't%20login%20again%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EApp%20used%20on%20mobile%3A%3C%2FSTRONG%3E%20Outlook%3CBR%20%2F%3E%3CSTRONG%3EConnection%3A%3C%2FSTRONG%3E%20ActiveSync%3CBR%20%2F%3E%3CSTRONG%3EExchange%202016%20CU%2018%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E2-%20Not%20receive%20any%20notifications%20on%20the%20mobile%2C%20knowing%20the%20notifications%20are%20allowed%20from%20the%20settings.%20(All%20users).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E3-Have%20shared%20mailbox%20the%20user%20in%20shared%20mailbox%20have%20(Full%20Access%20and%20Send%20As)%20but%20can't%20send%20to%20more%20than%2015%20recipients%2C%20knowing%20I%20check%20(mailbox%20features%20---%26gt%3B%20Mail%20Flow%20---%26gt%3B%20Recipient%20limit)%20is%20unlimited.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThanks%20for%20your%20support%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2046291%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3E2016%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%20Server%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Hello all,

    I have 3 problem hope support me to resolve it.

 

1- Can't add new email on some mobile devices "iPhone and Android" after add email, password, server and domain showing error "unable to support"

NB.: Not for all users also not for new email, sometime old email log out and can't login again

App used on mobile: Outlook
Connection: ActiveSync
Exchange 2016 CU 18

 

2- Not receive any notifications on the mobile, knowing the notifications are allowed from the settings. (All users).

 

3-Have shared mailbox the user in shared mailbox have (Full Access and Send As) but can't send to more than 15 recipients, knowing I check (mailbox features ---> Mail Flow ---> Recipient limit) is unlimited.

 

Thanks for your support

0 Replies