Why Phaeton Automotive Chose Exchange 2010 - After Going Google

Published May 17 2010 12:00 PM 1,895 Views

At EHLO, we love customer success stories about Exchange! How Exchange, Outlook and Office make users' lives better, improve productivity, and make work fun is what excites us. Today's post is the first in a series of customer testimonials we bring you to highlight what we're hearing about Exchange 2010 from our customers. In this post, Jonathan Pisarczyk shares his thoughts about why Phaeton Automotive chose Exchange 2010 and how that decision has changed his company.

Phaeton Automotive Group operates seven successful dealerships in southern Ontario, Canada. Having excellent customer service and being able to leverage technology were key differentiators for us.

Since we have multiple locations, our employees relied heavily on email for communication. We typically used our cell phones to check voice and email messages and we knew we needed a more streamlined approach for messaging that integrated both of these functions regardless of location.

We'd been using Google Apps to manage employee messaging and collaboration needs but wanted better security and privacy. Google Apps was inadequate in meeting business needs. It didn't allow single sign-on service, user migration and couldn't help us centrally manage multiple domains.

Ultimately we determined that an in-house messaging platform would be best suited to our needs and switched to Exchange 2010. It helped us reduce communication costs while allowing staff to be more productive. It also provided greater flexibility in the way we managed our messaging environment. For example, with just a few clicks, Outlook automatically sets up a new user in a matter of minutes. This type of automation has saved our IT department a significant amount of time.

In addition to greater efficiencies we also gained significant cost savings. When we replaced Google Apps with Exchange 2010, we saved the company $18,000. Employees can now receive their voice messages in their inboxes, and manage those voice messages just as they do e-mail with Outlook and Outlook Web Access.

The ability to have employees securely access all their communications - e-mail, voice mail, instant messaging - from their PC, phone or browser is a big advantage. Now, voice mail is delivered into users' mailboxes just like email, which enables staff to use Outlook Web Access on their laptops or Outlook Voice Access through their phone to listen to voice mail when they're not in the office.

Having Exchange 2010 has enabled our IT department to support more mission critical business functions with the certainty that our employees have the tools they need to be more successful.

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