The Support Escalation Engineer is a technical leader who will have the opportunity to solve technically complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You will have the opportunity to work with the latest cloud and on-premise technologies. As a trusted advisor to IT Professionals and Developers you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer’s perception of value to the Microsoft solution.
At Microsoft CSS Supporting Engineering, the sentence: “That’s not our problem” doesn’t exist in our lexicon. With more than 8,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.
The Support Escalation Engineer - You will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge and may include support of additional product lines. You also have the opportunity to assist in the growth of other Engineers through mentoring, training scenarios and collaboration during problem solving. This will allow the freedom to broadly enable customer self-help by creating leveraged resources, automated self-help solutions, and sharing your expertise via social media. We’ll provide you with abundant resources, including a rich content library, advanced diagnostic tools, and access to other Microsoft experts.
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