Their passion for being investigators and transport experts has translated into measurable impacts to help safeguard customers’ inbound, outbound and internal business mail from spam, viruses, phishing attacks, out-of-policy content and help customers focus on being productive. FOPE processes over a billion messages worldwide every day, including for Exchange Online customers. This team works hard to offer five financially backed SLA’s including 100% known virus, 98% antispam protection and 99.999% uptime.
This service goes largely unnoticed as long as the mail keeps flowing and the FOPE team works hard to help ensure that. One of our Senior Program Managers, Alexander Nikolayev, recounted that the team was able to proactively detect an organized attack mounted during the US Thanksgiving holiday and were able to counter the malicious behavior while many Americans were eating their turkey dinners. When customers went back to work the next day, they didn’t notice anything other than normal email in their inbox.
We wanted to share stories like these and some of the team’s passions with all of you in the next installment of our ESE Access to Exchange video series.