Wrong user name is displayed in the Folder In Use dialog box when you try to open an Excel worksheet

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We have on premise file server (MS Windows 2008 R2 SP1) where local drives are mapped to the client machines (WIndows 7SP1 64bit, WIndows 8.1 64 bit, Windows 10 Pro 64 bit)
One of group of users (max 10 users) are accessing excel files from the mapped drives where users are getting an error "File name is locked for editing by user name"


 For example, when you try to open the worksheet that another user (user A) is using, you receive a message that resembles the following:

File name is locked for editing by user name
In this situation, the user name that is displayed in the message is not user A.

Proper username is not showing while acessing excel sheet.

Please help us to resolve the problem.



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