We couldn't authenticate with the credentials provided organizational account

Copper Contributor

Hi guys,


I'm lost here. Tried EVERYTHING. Not sure where the issue is. I keep on coming across the error (see attached "Picture1.png"). I have tried:


  1. Clearing permissions (see attached "Picture2.png" & "Picture3.png" - nothing there)
  2. Restarting Excel
  3. Restarting PC
  4. Logging out and back in (Office365 and SharePoint)
  5. Changing my password
    • this actually started when my password was changed in Azure AD - this might give you an insight to the issue


Not sure if there's something I need to check in SharePoint or Azure AD or Query Options in Excel or any other settings.



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