VBA error message

Copper Contributor

Hello,

 

I've bought a tax template with macros in it from Canada. I'm currently in Korea at the moment and working on a laptop that I bought in Korea. When I try to open the excel template, I get the following error messages. 

 

gabriellecpa_1-1645617298630.png

 

gabriellecpa_0-1645617277202.png

 

I had a home office 2019 excel (bought in Korea) where I tried to initially open the template but had the above error messages. So I upgraded to 365 Office, but still getting the same messages. I tried on both my laptop and PC, but I still get the same message. I even went as far as going to Trust Center Settings and making changes (see screenshot) and nothing is working. 

gabriellecpa_2-1645617499680.png

My colleague in Canada is having no issues using it and the providers of the template said they have never come across these issues below. I have a client deadline coming soon and need to solve this issue asap. Please help!

 

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