Unable to use shift keys to highlight numeorus rows of data on new hp laptop HP 17-BY3613DX

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New Contributor

Greetings

 

Having an issue with one of my users on a brand new HP Laptop

 HP 17-BY3613DX

Windows 10 Home edition

2016 with office 365 2016

After  first powering up new laptop , all updates completed

After updates , all other apps like word etc. the shift and control keys work for all shortcuts 

Seems that a shortcut is not working on excel 

From the user : 

 

On excel , 

in Excel where I need to use the SHIFT key to highlight numerous rows of data or using the CTRL key to click on various cells to obtain a sum value Nothing happens as if you are not using any shortcut 

Only occurs on excel and in this brand new laptop just set up . Straight from the factory a month ago ( HP ) with no software updates or changes from the HP config . 

 

Any help would be appreciated 

1 Reply

After my client could not find a solution , very excel savvy , He decided to send the laptop back to HP .