Unable to open two Excel file - Stuck in Splash Screen - Loading .net framework

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Occasional Contributor

Only 2 files which is not working. 

Apart from these 2 files, all good.

User is the owner of these file - Don't have any backup of files

Uploaded the .xlsx file in users OneDrive - Working fine

Downloaded file in the PC - Not working

Excel Safe mode - Same result

Without add-ins - Same result

Updated Office suite - Tried to open file - Unable to open

Uninstalled and Reinstalled Office suite - Issue didn't fix

 

Untitled.jpg

What else can be done?

 

5 Replies
There might be a problem with the data model inside the file (PowerPivot and or PowerQUery model). Do any of these tricks work to get data out of the file (I know you already tried a few):
https://jkp-ads.com/Articles/CorruptFiles.asp
If all else fails, I'd be happy to try and open the files if you send them to me. My email address is at the bottom of the aforementioned web page.

@Jan Karel Pieterse

 

There should not be any problem with the file since it is working fine in my Excel online along with in colleagues system. 

You may think there isn't a problem, but given that you are unable to load the file on Excel desktop, there certainly is a problem with the file.

@Rohit_Agrawal did you find a solution for the issue? I'm dealing with it now and did the exact same steps that you tried in your initial post there, but same result: some files just don't get open in Excel desktop app.