Specific Sheets not working on one specific computer

Copper Contributor

Hi,

 

So i've been having a problem with one specific user of mine. 

 

He's actually using Excel 2013, on a Lenovo P51s. 2 Weeks ago he was able to work on any sheets he wanted without problems. A week ago, the problem started. When he open some specific sheets, they open up all "broken" (see screenshots bellow).  Anyone else opening the same sheets are OK.

 

- I tried coping the sheet and creating a new one with the same content, it does the same. 

- I tried changing the format, it does the same.

- I repaired Office 2013, didn,t work.

- I unistalled Office and re-installed it, didn't work.

- Checked for any update, they are all up to date. (Graffics driver, windows 10 update, etc)

- I tried OpenOffice, the troubled sheets are still broken when using it.

- I tried login-in with an other user account on his computer, it does the same. 

 

He's on Windows 10 1709, his graffic card is a Intel(R) HD Graphics 620 and the driver are up to date. 

He's using Office 2013.

 

Here's some screenshots:

 

1. How it should look like:

2018-03-22 12_51_02-Démarrer.png

 

2.How it look like on OpenOffice

openoffice1.png

 

 

3. How he see it on Excel 2013:

10%zoom.png2018-03-22 12_36_08-Démarrer.png2018-03-22 12_36_42-Démarrer.png

 

 

Thank you if you can help!

Charle

1 Reply
Looks like his zoom percentage is very small (bottom-left corner of Excel). WHat happens if changed to normal values like 100%?