Refreshing connected workbooks

Occasional Visitor
Hello, I have a master workbook that references two other workbooks through a series of vlookups. I often edit in 365, but one of the source workbooks is update via Jet Reports in Office 2013.

This issue I’m having is that the master workbook will only update upon opening the document. I’ve set the connected workbook to refresh every 10 minutes but this seems to have no effect. Likewise, the Refresh All button seems to work but doesn’t actually refresh the data.
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