office error

[ECarlX]

DEAR FOUNDER, sorry to disturb you.

I have a difficult problem now. Here is description. I'm using the application which is your product named Excel .The suffix of the file is xlsx, software edition is excel 2016. However, while I click it to open, edition has changed to excel 2007, including other software like word 2016 and powerpoint 2016. This situation has lasted 1 day.

What happened to me? 

Whether if editions which I mentioned office 2016 and office 2007 are incompatible?

What can I do to solve.

Hope you can take sometime to answer my question. Wish you happy and your business is booming.

亲爱的创始人，很抱歉打扰您。

我现在有一个难题，下面是描述。我使用的应用程序是你的产品Excel。文件后缀为xlsx，软件版本为excel 2016。然而，当我点击它打开时，版本已经改为excel 2007，包括word 2016和powerpoint 2016等其他软件。这种情况持续了一天。

我遇到的是什么情况？

我提到的office 2016和office 2007版本是否不兼容？

我能做些什么来解决这个问题。

希望你能抽出时间回答我的问题。祝你快乐，生意兴隆。

[#2]

@ECarlX 

Use Excel with earlier versions of Excel

Compatibility mode

将 Excel 与早期版本的 Excel 一起使用

Hope I was able to help you with this information.

NikolinoDE

I know I don't know anything (Socrates)

[#3]

@NikolinoDESorry, I think you may not understand what I said. I'll send you a video to show this situation by e-mail. Pay your attention to your inbox please.

[#4]

I found it hard to send you video by e-mail which you reply me. Can you give me your email?

[#5]

@ECarlX 

Drag and drop here or browse files to attach

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[#6]

Problem had been solved thank u. Pleased to anwser my questions. Hope your business thrives and you're healthy.

[#7]

This forum lives from feedback.
Others with the same or similar problem can also benefit if they know your solution.

thank you for your time