Nov 07 2022 01:54 PM - edited Nov 07 2022 02:01 PM
I have the latest versions of Windows and Excel through a 365 account. My desktop is fairly powerful and capable of running Excel.
But, Excel (for no reason) has started crashing whenever I select a suggested formula after typing the first few letters.
I have tried all the suggestions online - safemode, disable add-ins, reinstall Office, updates. Nothing has helped. I've never experienced this type of problem before and would hugely appreciate any help!
The problem doesn't affect opening Excel in a browser, but this doesn't have all the functionality I need.
Nov 08 2022 07:46 AM
OK. Let's see if we can make some progress here. You've had over 60 views and no replies yet. That's probably because nobody knows exactly what to suggest as an answer; "nobody" includes me. I do have some experience in diagnosing issues, however, and can use that to ask a few questions which may (no guarantee) lead to some next steps, possible even eventually to a solution.
Let's start with your description: "But, Excel (for no reason) has started crashing whenever I select a suggested formula after typing the first few letters." and note that your "for no reason" isn't quite accurate; more accurate would be "for no known reason" or "no visible reason" -- after all, there IS a reason somewhere, somehow, and that's what we're seeking.
So, putting that parenthetical aside, the rest of your sentence requires some more precise or complete descriptions.
Going beyond those attempts at clarifying further your problem statement, some other questions:
And if there are other particulars you can think of that might help spell out the what-where-when-extent of the symptoms, those could offer clues as to underlying causes, form the basis for some hypotheses, and suggest steps to confirm or deny those hypotheses.
Nov 08 2022 09:33 AM - edited Nov 08 2022 09:34 AM
Thanks @mathetes
Update: I had a call with Microsoft at lunch today. We installed a previous version of Office, created a new user account on my desktop and accessed Excel through the same credentials. The engineer was unable to identify the cause of the problem and has referred it to back-office consultants after recording the problem through Quick Assist and Steps Recorder. Apparently, this problem has not been encountered previously, but I'm hopeful for a solution as it makes life extremely difficult working with data and dashboards.
I would be eternally grateful if you know of some magic to solve this issue!
Thanks
Nov 08 2022 09:59 AM
Nov 08 2022 12:27 PM
Based on this, I'm inclined to agree with @Patrick2788 that the primary cause is outside of Excel. Yet clearly Excel is involved, or Excel on this particular user account.
Update: I had a call with Microsoft at lunch today. ... installed a previous version of Office ... a new user account ... accessed Excel ... The engineer was unable to identify the cause ... referred it to back-office consultants after recording the problem. ... Apparently, this problem has not been encountered previously, but I'm hopeful for a solution
I share the hope. Please let us know the outcome, just to close the loop.
Nov 08 2022 12:31 PM
Thanks both, I will be sure to let you know when this is resolved and (if I know) what the remedy was,
Sam
Nov 08 2022 11:07 PM
@Sam_Newton I've recently encountered the exact same issue.
The first time I had this issue was yesterday, i was editing a large formula by inserting a "left" command, the suggested formula came up part way through typing, i double clicked on the suggestion, excel closed upon doing this and I lost a load of work.
I repeated the same thing and it happened again... I thought ok, maybe its the workbook, tried a blank workbook, happened again.
Uninstalled office 365 and removed all temp files, reinstalled and it happened again.
Not much of an idea on what to do now.
Nov 09 2022 12:29 AM
@Andy_McNichol I'll post back here with the solution if Microsoft are able to get back with one.
Nov 10 2022 04:52 PM
Nov 10 2022 08:31 PM
Nov 10 2022 11:48 PM
@Sam_Newton have you had a solution presented to you yet? I've lost hours of work already this morning with excel crashing. Felt like throwing my laptop out the window earlier!
Nov 10 2022 11:52 PM
Nov 14 2022 12:39 AM
Nov 14 2022 02:59 AM
Response from MS this morning below. I'll schedule a call with them to work through these steps and fingers crossed, they'll work!
Nov 16 2022 05:38 AM
Success!!!! Excel appears to be functional again.
The engineer has very kindly outlined the steps that we took and I've snipped them and inserted below. Please don't ask me any technical questions - they are unsure how the file became corrupted. Since there has been no trigger identified, I have requested the ticket be left open for a week while I monitor Excel. But, so far, so good!!
Hope this helps: