No fix for Excel crash

Copper Contributor

I have the latest versions of Windows and Excel through a 365 account. My desktop is fairly powerful and capable of running Excel. 

 

But, Excel (for no reason) has started crashing whenever I select a suggested formula after typing the first few letters. 

 

I have tried all the suggestions online - safemode, disable add-ins, reinstall Office, updates. Nothing has helped. I've never experienced this type of problem before and would hugely appreciate any help!

 

The problem doesn't affect opening Excel in a browser, but this doesn't have all the functionality I need.

 

14 Replies

@Sam_Newton 

 

OK. Let's see if we can make some progress here. You've had over 60 views and no replies yet. That's probably because nobody knows exactly what to suggest as an answer; "nobody" includes me. I do have some experience in diagnosing issues, however, and can use that to ask a few questions which may (no guarantee) lead to some next steps, possible even eventually to a solution.

 

Let's start with your description: "But, Excel (for no reason) has started crashing whenever I select a suggested formula after typing the first few letters." and note that your "for no reason" isn't quite accurate; more accurate would be "for no known reason" or "no visible reason"  -- after all, there IS a reason somewhere, somehow, and that's what we're seeking.

 

So, putting that parenthetical aside, the rest of your sentence requires some more precise or complete descriptions.

  • "has started" -- this implies that Excel was working before some point in time when this crashing started. Could you confirm that, and spell it out a bit more precisely.
    • For how long was it working?
    • When did it stop working?
    • Has it continued to not work?
    • Or is there some pattern, however sporadic, whereby sometimes it works, sometimes it doesn't?
  • "whenever I select a suggested formula" -- 
    • Are there any exceptions to "whenever"--i.e., does it ALWAYS happen when a "suggested formula" is selected
    • if you just enter a formula (i.e., not a "suggested" one, but one from your own knowledge) perhaps a very basic one (e.g., =A1+B1) does it work?
    • What do you mean by "suggested formula"?
    • What's the source of the "suggestion"--an internal Excel prompt of some kind?
    • How does the "selecting" occur (dialog window?)
    • Presumably you have more than one spreadsheet or workbook. Is this happening in all of them, or just in one or two?

Going beyond those attempts at clarifying further your problem statement, some other questions:

  • Was any other software on your PC updated (operating system included) just before this "crashing" commenced? Any hardware changes?
  • What kind of functionality is it that you need that seems to be stressing the system so? (You allude to functionality that's not available in online browser versions, but don't specify what that is.)
  • What kind of data are you working with when you experience this failure (the "crashing")?
  • How large is the workbook in question?
  • Do you have access to an altogether different system (e.g., a Mac, or just another Windows PC) where you could try (also with the 365 subscription) the same workbook and formulae?

And if there are other particulars you can think of that might help spell out the what-where-when-extent of the symptoms, those could offer clues as to underlying causes, form the basis for some hypotheses, and suggest steps to confirm or deny those hypotheses.

 

Thanks @mathetes 

 

  • Excel was working perfectly (to my knowledge) up until the point it wasn't. I bought this machine about six months ago
  • Excel started to exhibit this behaviour 24 hours ago and continues to act in this way 
  • There were no hardware or software changes/updates/installations that took place
  • Excel crashes regardless of which formula I am using. If I type the formula out rather than selecting the suggestion, it works fine. As soon as I select a suggestion from the autogenerated list, it crashes without warning or an error message. It sounds like a trivial thing, but actually it's made me realise how much I rely on the suggested list to save time (I use Excel rather a lot). So yes, typing something like, "=max(a1:a12)" works fine. Typing "=ma" and then select Maximum from the list makes it crash instantly
  • The suggestions are generated by Excel and normally a single or double (i forget which) click on the required formula selects it without issue
  • This happens with every spreadsheet including opening a new empty sheet
  • I update Windows and Office about a week ago, and have been using Excel without issue until yesterday
  • I'm not placing a large amount of strain on my system, or Excel. Using Excel fluently is not really possible in the browser. Often my demands on Excel are high and Excel online is not a long-term solution
  • This problem happens with all workbooks, empty ones and large ones
  • I have another user account on this PC and an MS Office subscription which includes Excel, and this remains free of problems

 

Update: I had a call with Microsoft at lunch today. We installed a previous version of Office, created a new user account on my desktop and accessed Excel through the same credentials. The engineer was unable to identify the cause of the problem and has referred it to back-office consultants after recording the problem through Quick Assist and Steps Recorder. Apparently, this problem has not been encountered previously, but I'm hopeful for a solution as it makes life extremely difficult working with data and dashboards.

 

I would be eternally grateful if you know of some magic to solve this issue!

 

Thanks

 

 

 

 

 

This is outside of Excel: I would take a look at the Windows Event Viewer logs to see if there are some clues. The Event Log can be cryptic, but it may give you something to go on.

@Sam_Newton 

  • I have another user account on this PC and an MS Office subscription which includes Excel, and this remains free of problems

Based on this, I'm inclined to agree with @Patrick2788 that the primary cause is outside of Excel. Yet clearly Excel is involved, or Excel on this particular user account. 

 

Update: I had a call with Microsoft at lunch today. ... installed a previous version of Office ... a new user account ... accessed Excel ... The engineer was unable to identify the cause ... referred it to back-office consultants after recording the problem. ... Apparently, this problem has not been encountered previously, but I'm hopeful for a solution

 

I share the hope. Please let us know the outcome, just to close the loop.

 

@mathetes  @Patrick2788 

 

Thanks both, I will be sure to let you know when this is resolved and (if I know) what the remedy was,

 

Sam

@Sam_Newton I've recently encountered the exact same issue. 

The first time I had this issue was yesterday, i was editing a large formula by inserting a "left" command, the suggested formula came up part way through typing, i double clicked on the suggestion, excel closed upon doing this and I lost a load of work.

I repeated the same thing and it happened again... I thought ok, maybe its the workbook, tried a blank workbook, happened again. 

Uninstalled office 365 and removed all temp files, reinstalled and it happened again. 

Not much of an idea on what to do now. 

@Andy_McNichol  I'll post back here with the solution if Microsoft are able to get back with one.

This exact issue just started happening to me three days ago. Same situation as Sam, I've tried all the same fixes too to no avail. Hopefully you hear back from Microsoft soon!
This exact issue has also just started occurring on my computer. 3, maybe 4 days ago, Excel worked fine, and I could select the suggested formulas... but tonight, I click on one suggested formula and instant death occurs. Only change to my computer was two major Windows 11 updates installed yesterday (Nov. 9th):

2022-11 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5019980)
2022-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5020622)

Have made no other changes to my computer. As this bug basically makes Excel unusable for any significant amount of work, I really hope a solution is found asap.

@Sam_Newton have you had a solution presented to you yet? I've lost hours of work already this morning with excel crashing. Felt like throwing my laptop out the window earlier!

@Sam_Newton
I've recently encountered the exact same issue.

The first time I had this issue was yesterday, i was editing a large formula by inserting a "left" command, the suggested formula came up part way through typing, i double clicked on the suggestion, excel closed upon doing this and I lost a load of work.

I repeated the same thing and it happened again... I thought ok, maybe its the workbook, tried a blank workbook, happened again.

Uninstalled office 365 and removed all temp files, reinstalled and it happened again.

Not much of an idea on what to do now.
No solution as yet after three calls with Microsoft.

I will update this post as soon as I receive a solution as I share the frustration of others.

@Andy_McNichol 

 

Response from MS this morning below. I'll schedule a call with them to work through these steps and fingers crossed, they'll work!

 

Sam_Newton_0-1668423483446.png

 

@Andy_McNichol 

 

Success!!!! Excel appears to be functional again. 

 

The engineer has very kindly outlined the steps that we took and I've snipped them and inserted below. Please don't ask me any technical questions - they are unsure how the file became corrupted. Since there has been no trigger identified, I have requested the ticket be left open for a week while I monitor Excel. But, so far, so good!!

 

Hope this helps:

 

 

Sam_Newton_0-1668605681409.png