NO CONNECTION TO ONLINE HELP IN EXCEL !

[EliasElias539]

When I try to connect to any form of HELP in EXCEL, I get the message:  Sorry Something wrong with your network connection, which is NOT the case !!

Can anyone suggest me how to repair this problem  ? 

Thank you very much in advance 

I have  a recent EXCEL  version , installed 2020. 

[#2]

@EliasElias539 

I see that too, frequently. There appears to be a persistent problem with calling help from within Excel.

If you use your favorite search engine in the browser for the same subject, you should get the help you need.

[#3]

Likely an account issue. Go to the File menu, Account - log out of account then sign in again.

[#4]

@Patrick2788 

Thank you for your knowledgeable suggestion !!  However, when I tried to sign out, I got a warning that several bad things would happen to my account. !

Will these be reversible if I log out and log in again ?

And, shall I only need my password to log in and return to normal, or it will be a more complicated procedure  ?? 

At the moment I stay stand by.

Thank you very much for your assistance. 

Elias. 

[#5]

Account issues are very common. Just make sure you don't have any files open when you log out then sign back in.