I would to know the solutions for this problem statements

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OrderId is unique for each customer and they have a chance to connect with L1/L2 support teams to get their issues resolved in online shopping. I have an excel sheet which has the following data:

OrderID, incident, incident created date, support team(L1/L2). so now would like to know the formulae to find out how many times they contacted L1 before contacting L2 (based on the dates).


It will be really greatful if u someone can help me with this!!




1 Reply


With your permission, if I can recommend you, add a file (without sensitive data) to your project.

Explain your plans in relation to this file. So you can get a solution that is tailored to your needs much faster.

At the same time, it is much easier for someone who wants to help to understand the subject.

A win-win situation for everyone.

Please no Picture, even if it is said that a picture can say a thousand words, it is certainly not always in the case of Excel, on the contrary in some cases.


* Knowing the Excel version and operating system would also be an advantage.


Thank you for your understanding and patience



I know I don't know anything (Socrates)