Mar 06 2021
OrderId is unique for each customer and they have a chance to connect with L1/L2 support teams to get their issues resolved in online shopping. I have an excel sheet which has the following data:
OrderID, incident, incident created date, support team(L1/L2). so now would like to know the formulae to find out how many times they contacted L1 before contacting L2 (based on the dates).
It will be really greatful if u someone can help me with this!!
Mar 06 2021
With your permission, if I can recommend you, add a file (without sensitive data) to your project.
Explain your plans in relation to this file. So you can get a solution that is tailored to your needs much faster.
At the same time, it is much easier for someone who wants to help to understand the subject.
A win-win situation for everyone.
Please no Picture, even if it is said that a picture can say a thousand words, it is certainly not always in the case of Excel, on the contrary in some cases.
* Knowing the Excel version and operating system would also be an advantage.
Thank you for your understanding and patience
I know I don't know anything (Socrates)