Jan 24 2023 04:42 AM
I have data which shows the number of closed tickets per technician and by date among other things.
I can pull a pivot to show how many closed tickets per tech but what I need is:
Most tickets closed in one day
Fewest tickets closed in one day
Most tickets closed in one day per tech
Any ideas please?
Thanks
Jan 24 2023 07:41 AM
As variant you may
1) creating PivotTable add data to data model
2) For the sample as attached create two calculated columns
Closed this date
=
VAR thisDate = stats[Date]
RETURN
CALCULATE (
COUNTROWS ( stats ),
ALL ( stats ),
stats[IsClosed] = "yes",
stats[Date] = thisDate
) + 0
////
by Person in Date
=
VAR thisDate = stats[Date]
VAR thisPerson = stats[Person]
RETURN
CALCULATE (
COUNTROWS ( stats ),
ALL ( stats ),
stats[IsClosed] = "yes",
stats[Person] = thisPerson,
stats[Date] = thisDate
)
3) add measures
Max by Person :=
CALCULATE ( MAXX ( stats, stats[by Person in Date] ), ALL ( stats[Date] ) )
Max closed:=MAX( stats[Closed this date] )
Min closed:=MIN( stats[Closed this date] )
4) return the as PivotTable