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Hi All

 

I am trying to create a formula in order to show it on a pie chart but need help.  Below are my response time.  I need to show anything that is 0 Hours and 0 Mins as within the SLA and anything over 0 hours and 0 mins as outside of SLA.

Within I used the formula of =COUNTIFS(M1:M32,"=0", O1:O32,"=0") which gave me my figure but I can't do the outside of SLA. It keeps bringing the answer of 2 and not 3.

Much appreciated

 

SLA Response Time 
0hrs0mins
0hrs0mins
0hrs0mins
0hrs0mins
0hrs0mins
0hrs0mins
0hrs0mins
0hrs0mins
1hrs30mins
0hrs0mins
4hrs22mins
0hrs33mins
4 Replies
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Hi,

 

That could be

=SUMPRODUCT(--((M1:M32+O1:O32)>0))

thanks for the quick reply, tried that it's coming up with an error of #Value

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Solution

Please check in cell R1 attached

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Great it works, thank you for your help

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