Please read entire post before making suggestions. Thank you.
I'm unable to scroll vertically on any worksheet that has or has had frozen panes.
If a spreadsheet has never had a frozen pane, it scrolls like normal.
This happened to me a few months back, and the only fix was to uninstall Office 365 and reinstall.
- I thought it could be the mouse, but I've tried multiple and none of them will work.
- I thought it could be the workbook, but it's happening in ALL workbooks that have frozen panes.
- Additionally, one of the files is on a shared drive in my office. When this originally happened a few months back, the shared file was working fine and scrolling fine for everyone except for me.
- A few weeks back, one of my staff was complaining that our shared file would not scroll for her. But when she would go to a sheet within that workbook that never had frozen panes, it would scroll just fine. At that point, she was only one having the problem.
- Now the problem is back for me. I'm unable to scroll on any worksheet that has or has had a frozen pane. I can scroll fine on worksheets that have never had one. This is every workbook on every sheet that has ever had a frozen pane.
I'd also like to note that my horizontal scroll wheel on my MX Master 3 is working on all sheets. It's only the vertical scroll that isn't working, and it's that way for any mouse I try using.
Lastly, I'd like to note that the sheets will vertically scroll on Excel online.
