Excel taking forever to launch and very slow

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New Contributor

Hello, 

 

I'm starting a conversation here since I am out of options concerning my Excel installation. I have installed Office Professionel Plus 2019 (I purchased a license...) and all the apps are working fine except Excel. It's taking forever to launch and is not responsive at all. I click on a cell and it's taking several seconds to get focus. Same when I try to write something in a cell. I'm in a new spreadsheet so it has nothing to do with a complicated spreadsheet.

I tried the following : 

- Safe mode

- Quick repair

- Online repair

- Deactivate all excel plugins

- Delete all my printers (I saw a post suggesting that)

- Uninstall/Reinstall Office completely.

 

Any suggestion ? Is there any other support form I can fill or website I can go to for support ? 

 

Thanks !

 

PJ

5 Replies
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I also deactivated hardware acceleration, and all the add-ins, and deleted whatever was on AppData/Roaming/Microsoft/Excel

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@pjvilloud 

 

Try this workaround link. I guess it should helps you. 

 

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Thanx for providing the performance traces @pjvilloud! We are investigating the bottleneck. 

 

thanx,

Prash  

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@Prash Shirolkar Is this the official support for Office apps ? If not where can I have more support ?

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@pjvilloud - official means to engage Microsoft support would be https://support.microsoft.com/en-us/contactus/

 

Btw, can you also please check whether updating your Nahimic audio driver (NahimicOSD.dll) to the latest version makes a difference when launching Excel? Analysis of the data you sent our way reveals root cause of the slowness is in us trying to load "NahimicOSD.dll" multiple times unsuccessfully, hence asking. 

 

thanx,

Prash