Excel selects wrong cell

Copper Contributor

Hello, 

 

I am here to report on what seems to be a common issue...

 

After working for a few minutes in excel, when I go to click on a cell, the wrong cell actually gets selected, and it is usually several cells above or below the cell my mouse is hovering over.

 

I sometimes have success in saving, closing and reopening the book, but not always. 

 

Excel Office 365 version, updated on schedule, as always. 

4 Replies

@HandFoodler 

Experiencing issues where Excel selects the wrong cell, especially after working for some time, can be frustrating. There are a few things you can try to troubleshoot and resolve this issue:

  1. Check for Updates:
    • Ensure that your Office 365 version is up to date. Sometimes, issues like this are addressed in updates.
  2. Excel in Safe Mode:
    • Try opening Excel in Safe Mode. To do this, press Win + R to open the Run dialog, type excel /safe, and press Enter. In Safe Mode, Excel will load with minimal settings, and this can help determine if the issue is caused by an add-in or external factor.
  3. Disable Add-ins:
    • Disable Excel add-ins one by one to see if any specific add-in is causing the problem. Go to File -> Options -> Add-ins. Manage the Excel Add-ins and disable them one at a time, restarting Excel after each one, to see if the issue persists.
  4. Mouse and Touchpad Drivers:
    • Ensure that your mouse and touchpad drivers are up to date. Outdated or incompatible drivers can sometimes cause issues with cursor movement.
  5. Graphics Driver:
    • Update your graphics driver. An outdated or incompatible graphics driver can also cause display-related issues.
  6. Excel Options:
    • Go to File -> Options -> Advanced.
    • Scroll down to the "Display" section.
    • Check or uncheck the "Disable hardware graphics acceleration" option to see if it makes a difference.
  7. Check for System Resource Issues:
    • Check your computer's RAM and CPU usage while working in Excel. If your system is running low on resources, it might impact Excel's performance.
  8. Windows Update:
    • Ensure that your Windows operating system is up to date. Sometimes, issues related to system interactions can be resolved with Windows updates.
  9. Reinstall Office:
    • As a last resort, you might consider reinstalling Microsoft Office to ensure that all program files are in good order.

Before making significant changes, it's a good practice to back up your important Excel files. If the issue persists, you may want to consider reaching out to Microsoft Support for further assistance, as they can provide specific guidance based on your system configuration. The text and steps were edited with the help of AI.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

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@HandFoodler 

 

Having the same issue every day and multiple times per day.  And just like you, everything is fully updated.  Based on a Google search, this seems to be a widespread issue and one that has been out there for quite some time.  One would hope Microsoft would provide a fix. 

@JKLMSFT 

Cheers! 

 

I reported it to their help desk, and got an email back from them requesting a copy of the workbook it happens most frequently in. I did send it, with all client data wiped. 

 

Haven't heard a peep from them in over a month. :)

@HandFoodler 

Wanted to get on the record with reporting, Im having the same issues with the pointer attempting to select the cell I have it on, and the one above gets selected when i click, very irritating. Only way to get it back to normal seems to be to close the program and open it back up from scratch. like I said very annoying and even more annoying that there has been no response from MS for a month...Come On Guys! You can afford the staff to respond! Sheesh, at least pretend to care?!?