Excel seems to modify URL when executing Hyperlinks

[RickRaymond]

I am trying to generate URL Hyperlinks in an Excel Spreadsheet. The format is always the same:

https://dashboard.sitename.com/...

When I click it, I get a failure. When I try the same Hyperlink in Word, it works.

I experimented and it appears the 'dashboard." is not being sent to the browser. At least the error is the same when I do that.

Any hints?

[#2]

Does it also fail if you try using the HYPERLINK function?

[#3]

@RickRaymond 

With your permission, please read the information in the attached link.

This information will make life easier for you as well as for the helpers.

Above all, you will receive proposals for solutions that are much faster and tailored to your needs.

Welcome to your Excel discussion space!

Thank you for your time and understanding

Nikolino

I know I don't know anything (Socrates)

[#4]

@Jan Karel Pieterse Yes, it fails both ways.

[#5]

Windows - Device name DESKTOP-1H9NV65
Processor Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz 2.60 GHz
Installed RAM 16.0 GB
Device ID AAF58B05-0B0C-4AC8-8262-B3163C82292D
Product ID 00325-80020-83506-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 10 Home
Version 21H1
Installed on ‎11/‎13/‎2020
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

Microsoft® Excel® for Microsoft 365 MSO (16.0.14131.20278) 32-bit

I cannot send the file because it contains proprietary information. I have tried different Hyperlinks to other sites that have a ***.Sitename.com format and they do not fail. However, the one I need starts with "dashboard." and it always fails. It does not fail if the link is from a Hyperlink in Word.

Edit -- I capture a list from the server and it has user ID's. Looking at a profile for an individual is that ID number with common text before and after. My intent is to sequentially open the links as I fix the records detected as needing attention by my Excel Macro.

Rick

[#6]

@RickRaymond

First of all, if you have not already done so,

I recommend that you perform a Windows Update ... Better safe than sorry :).

Error message when selecting hyperlink in Office:

"Cannot locate the Internet server or proxy server"

Symptoms

When you create a hyperlink in an Office document and then select the link, you may receive one of these error messages:

Unable to open <URL>. Cannot locate the Internet server or proxy server.

Unable to open <URL>. Cannot open the specified file.

<URL> = the hyperlink you inserted.

You can find more information in the link above

Hope this information could help you.

Wish you a nice day.

Nikolino

I know I don't know anything (Socrates)

* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.