Jan 31 2022 02:05 AM
Hi,
Since I have updated my PC to windows 11 Excel has not been working properly. Every 5 min the sheets seem to be unresponsive when I click on a tab or anywhere on the excel page. To make it work again I have to constantly reduce the window and reopen it. This is very frustrating as it happens very often. I have tried to start excel in safe mode or disable add-ins but the bug continues.
Thank you
Jun 29 2022 02:10 PM
Hahah no, I did do that but it seems that I don't have the upload center as it doesn't appear anywhere on my PC
Jul 02 2022 10:09 PM
I updated to Windows 11 several months ago and everything seemed to be working fine on my Office 365, but just today, the display when I use Excel seems to have gone all buggy. Like others on this thread, after I press "Enter" upon inputting data or text in a cell, the text goes white, and doesn't show up again until I minimize the window and enlarge it again. The other strange thing that is happening now is that the row number next to cells which have data in them along with the column letters along the top are "whited out" too. These remain unreadable even after the minimizing-enlarging step. I have another computer that is still operating on Windows 10 and it has no such problems, so it appears to be some kind of incompatibility with Windows 11. Why it suddenly started acting up like this after several months of normal use is a real mystery.
Jul 03 2022 04:11 PM - edited Jul 03 2022 04:19 PM
@Juchikura I am experiencing the same sort of problem with Excel 365, but in addition the entire bottom row of worksheet tabs is missing/whited-out. There are left and right arrows which don't function clearly, and ellipses (three dots)... When the row and column labels get whited-out (which for me happens when the mouse is moved over them) and then I scroll the worksheet vertically or horizontally, the whited-out row and column labels get repeated in a similar pattern across the newly exposed rows or columns. There is no way to work in these conditions! I cannot even get to the correct worksheet because those tabs are missing/whited-out for selection. This all started happening just three days ago, shortly after installing Windows 11. I look forward to discovering a solution; I will try repairing Office / Excel 365.
...and now, without having done anything, the problem seems to have suddenly disappeared. Nice! Yet so irritating, not knowing if it will just "jump back into chaos" tomorrow...
Jul 05 2022 09:37 AM
I managed to get rid of the issue by going to - Options/Advanced/Display/ and tick the 'Disable hardware graphics acceleration'. Excel seems to be working as normal now with it disabled, it was unusable before, slow and unresponsive and it didn't register where the cursor was on the screen.
Jul 05 2022 10:35 AM
That is Great!
However, I am unable to find that option in my Excel which is office 365, the latest version.
Under Option/Advanced/Display, no such option exists.
Could you show us a screenshot?
Jul 05 2022 10:40 AM
Jul 05 2022 11:01 AM
Jul 05 2022 11:15 AM
Jul 05 2022 11:21 AM - edited Jul 05 2022 08:38 PM
I have the exact same version and I do not see the 'display hardware acceleration option under display in any of the office apps!
https://www.msoutlook.info/question/disable-hardware-graphics-acceleration
https://www.mrexcel.com/board/threads/cannot-find-option-to-disable-hardware-acceleration.1178466/
My graphics driver is NVidia. So my guess is that Office recognized my graphics driver as not in the problem list and removed that option meaning that it is always on.
For graphic drivers that are not yet in the cleared list, that option is still alive so that the user can see it and disable it if needed.
In my case, the problem started from day 1, and I am guessing that the hardware accelation was on by default and there was no option to disable it.
However, I tried the regedit method just now:
Where did it go? Disable Hardware Graphics Acceleration - MSOutlook.info
I had to create the Graphics folder and set the value to 1.
I am hoping that this is the way that can disable hardware acceleration for Excel.
I will report back if this fixed it
UPDATE:
Unfortunately, adding the registry hack to disable hardware acceleration did not work at all. I am still looking for solutions.
Jul 05 2022 11:29 AM - edited Jul 05 2022 11:39 AM
It's the options in Excel.......
It's there for me, I'm running an all AMD build (5800H Chip & 6600M GPU) not sure if it's there for intel or other AMD's?
Jul 05 2022 11:34 AM
Jul 05 2022 11:40 AM
yes followed the instructions.
That option is removed for my PC as in the photo posted by The OP of the second link I posted.
I think it depends on what graphics card you have in your PC. Nvidia card seems to not show this option under.
what card do you have?
Jul 05 2022 11:44 AM
Jul 05 2022 11:47 AM
I resolved my issue.
It was the external monitor I have been using for the last 6 years. The display card or driver is not compatible with Windows 11, so each time I moved a spreadsheet over to the second monitor, excel crashed.
It was a theory at first, and it was tested by connecting a new monitor. It's been two days and I have not had any issues. It used to happen every couple of minutes.
Who knew.
Jul 15 2022 02:02 PM
ANYONE!! I have the same issue. Also, there is not an option to disable the graphics as stated by another person. So can anyone advise what the solution is? This is getting worse everytime I use Excel and I use it daily!
HELP! Please
Jul 28 2022 11:05 AM
Well this is driving me nuts. Anyone at MS with a effin' clue?
Aug 01 2022 11:21 PM
Hi, I think the problem is in the print spooler service. Because every time excel saves it always accesses that service. Try stopping the print spooler service.
But I don't know why MS-Office always accesses the service every time, such as when changing the font size, changing the font type, and etc.
Aug 02 2022 06:16 AM
Aug 05 2022 05:21 PM
I am having the exact same problem (doesn't toggle between multiple open sheets), but not with jut excel. I also have issues with open web pages and file explorer. I was looking for help, but looks like I am SOL.
Aug 10 2022 08:40 AM