Jan 17 2020 02:22 AM - edited Jan 17 2020 02:22 AM
Hello,
Starting two days ago, I have many problems with Excel (Word and Outlook are still working correctly):
When crashing, the event viewer registers:
Faulting application name: EXCEL.EXE, version: 16.0.12430.20050, time stamp: 0x5e1570bd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2350
Faulting application start time: 0x01d5cd1f15365f60
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: unknown
Report Id: ef6e30d2-da13-40d4-89e5-9bbc40f9af61
Faulting package full name:
Faulting package-relative application ID:
I've already tried the following, but the problem is still here:
As the problems happens with a new document, the problem is not related to the content of the document.
Does anyone has a solution or something else to check or test)
Jan 17 2020 02:37 PM
It looks like Insider Fast build, isn't it? If so when to send frown and wait for another build.
Jan 18 2020 09:31 PM
I'm not using Insider Fast Build, but only the public build, so it should be something else.
Jan 19 2020 01:19 AM
Hello @Patrick8639,
localized versions - e.g. German or French - of Excel had some problems on the build (12430.20050) you mentionned in your log. Please try to explicitely update Excel by using "Compte / Options de mise à jour / Mettre à jour". This should then update Excel (Office) to Build 12430.20120. For me, that worked.
Best,
Mourad
Jan 19 2020 10:29 PM
My Excel is in French, with version 12430.20120 and there is no new update currently.
What's strange is that my notebook has the same version, but is working fine.
Jan 20 2020 01:13 AM
Hi @Patrick8639
unfortunately, in that case I am sorry and can not help. As you already tried repairs, perhaps a full uninstall and new install could help.
Best
Mourad