SOLVED

Excel functionality issue, slow, sluggish, responses

%3CLINGO-SUB%20id%3D%22lingo-sub-3064675%22%20slang%3D%22en-US%22%3EExcel%20functionality%20issue%2C%20slow%2C%20sluggish%2C%20responses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3064675%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%26nbsp%3B%20I'm%20having%20excel%20365%20functionality%20issues.%26nbsp%3B%20Responses%20are%20slow%2C%20sluggish%2C%20lagging.%26nbsp%3B%20I%20have%20removed%20and%20re-installed%20Microsoft%20Office%20365%20servel%20times%20and%20worked%20with%20Microsoft%20Chat%20to%20repair%20the%20problem.%26nbsp%3B%20Tech%20repeated%20everything%20I%20did%2C%20plus%20updated%20the%20operating%20system.%26nbsp%3B%20To%20no%20avail%2C%20issues%20still%20exist.%26nbsp%3B%20Any%20help%20or%20suggestions%20would%20be%20greatly%20appreciated.%20Thank%20you%2C%20Eddie%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3064675%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExcel%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EFormulas%20and%20Functions%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Contributor

Hello,  I'm having excel 365 functionality issues.  Responses are slow, sluggish, lagging.  I have removed and re-installed Microsoft Office 365 servel times and worked with Microsoft Chat to repair the problem.  Tech repeated everything I did, plus updated the operating system.  To no avail, issues still exist.  Any help or suggestions would be greatly appreciated. Thank you, Eddie

7 Replies

@Eddie58 

That's too abstract. Did you check in safe mode (Win+R, excel /safe) if problem exists?

@Sergei Baklan thank you for your reply, Excel still does it in safe mode. 

@Sergei Baklan 

thank you for your reply, Excel still does it in safe mode. 

@Eddie58 

One more to check if you did complete uninstall with tool as in Option 2 here Uninstall Office from a PC (microsoft.com)

If that also doesn't work when have no more ideas, sorry.

best response confirmed by Eddie58 (Occasional Contributor)
Solution
Sergei thank you so much for reaching out to help me. I found the fix. "window" R, %appdata%,, Microsoft folder, Templates folder, rename Normal.dotm to OldNormal.dotm, reboot system. Everything in Excel started working after this fix. Thank you again and Happy New Year.

@Eddie58 

Interesting, thanks for sharing

Forget the fix, stopped working.