@mistermcbride Hello! Thanks for reaching out.
However, this is not Microsoft's support site - given you've indicated a support case number, you must have already talked to support.
This is not an escalation site so sharing your phone number isn't appropriate - we've removed this from your post. And no one here is from the support team so can't look up your case number.
We'd recommend instead sharing more details of your problem so the experts here can help (again, though, these are not Microsoft support engineers), or reach out to support again to clarify next steps in solving your problem.