Excel does not find my Shares

Occasional Visitor

I am using the Data out of "Shares" in Excel. I am searching for five Shares/Funds. Excel is giving me information of two of these shares. The other three are not available. Excel does not find them. Regardless of what I am typing in. I have tried everything, even contacting support.

Via Excel Web is not working, Security Mode is not working. 

 

Does anyone have a clue what I can do to fix this?

 

 

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