Mar 03 2022 06:17 PM
Hi All,
I have a user who regularly uses MS Excel Home & Business 2016/2021 sheets that have months/days of data.
Sometimes when they work on these Excel files, it crashes and it loses hours/days of data even though they save it every 10 minutes.
Another thing to note that could be related: when they open Excel after the crash and check recent files, it does not show all the recent files that they have been working on. For example it would show recent files from the day before. Even though they worked on 5-10 excel sheets in the current day.
These excel files don't have complicated formulas, or macros, and they range from 10kb to 100kb.
Some excel files have 40-60 tabs with just basic data.
No matter how many computers they've changed, how many office versions from 2016 - 2021, saving on network share drives or local drive, their excel sheets still crashes and they lose loads of work.
They are currently working on a laptop with i7, 32gb RAM, 1TB SSD.
Is there anything else we can do to find out the issue?
Mar 04 2022 11:08 PM
Mar 06 2022 04:13 PM