Mar 10 2020 01:19 PM
Hello,
I am home sick and my boss sent me a template for a spreadsheet I work on daily for payroll. When I try to download it, I get this message,
I am working on a Mac with Yosemite and Excel 2008 for Mac Version 12.3.6. Product ID: 92715-497-4216933-12642.
I tried to save it to my drive as a google sheet and then download as an excel file but still no dice. Can someone please assist?
Thank you!
Mar 11 2020 02:16 PM
One of the first things I'd do is update your Excel software. I don't know for sure that this would fix it, but since we're running Version 16.whatever now in my home (also on a Mac), it sounds like you've let a few generations go past.
It's entirely possible the file got corrupted somehow, so ask your boss to re-send. Also, depending on how sophisticated that original is (i.e., the functions used, and so forth) it's possible that neither Google nor your Excel version 12 is up to the task.
Mar 11 2020 04:23 PM