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document looks okay on Normal view but on 'Page layout' and when I print the formatting is out

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Hi, can anyone help please. I've recently updated to Office 365 on my Mac and this is a problem I haven't encountered before! I have created a document that looks absolutely fine in Normal view but when I switch to Page Layout the formatting is all out and I can't print it because it is printing what is showing in the Page Layout view!!

 

I used to create docs using Page Layout view but Office 365 won't let me do this for some reason - everything I type in one row just appears in the row below when I press return. It's driving me crazy! 

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