Can not sign in for 365 products

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New Contributor

Hello,

I am using 365 Excel. There is a notification in the header that "File name-Upload Blocked" and under the formula bar "SIGN IN REQUIRED We cant upload or download your changes because your cached credentials have expired"

 

I clicked to Sign in button, there is a pop up appears but not loading completely at all time. It pop up once more time when I close the file. How can I fix this? I tried to connect to another wifi to fix this but unsuccessfully.excel error.png

3 Replies

Hi @ketuhanh_dn 

 

Please check the following 

1.  Your internet connectivity, this the main reason you might be getting disconnected from the OneDrive/SharePoint and the file is getting failed to upload

 

2. Try restarting your application 

 

3.  Repair your office.

 

Regards, Faraz Shaikh | MCT, MIE, MOS Master, Excel Expert

If you find the above solution resolved your query don't forget mark as Official/Best Answer to help the other members find it more

@Faraz Shaikh  Thanks for your reply

 

1.  Your internet connectivity, this the main reason you might be getting disconnected from the OneDrive/SharePoint and the file is getting failed to upload

-> OneDrive still works when I can not see the sign in form. The internet is quiet good 

 

2. Try restarting your application 

-> I have done many times but unlucky

 

3.  Repair your office.

-> I reinstall by repair functions 2 times but it does not solve the problem