ADD-IN ERROR Sorry, we had to restart because this add-in wasn't responding

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Contributor

We have developed an add-in for Excel: https://appsource.microsoft.com/en-us/product/office/WA200002346?tab=Overview.

 

A user contacted us; he could not load the add-in. We are afraid it is a common problem for a part of users. But we could not reproduce it on our side.

 

It is "ADD-IN ERROR Sorry, we had to restart because this add-in wasn't responding".

 

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Does anyone know what might be the causes?

 

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