Sync not working on Microsoft Edge browse

New Contributor

Sync has not worked on Microsoft Edge browser. It indicates, not syncing and 'Couldn’t connect to the sync server. Retrying…' Will appreciate guidance to make Sync work.

7 Replies

@MDOnsakia Hello!  Thanks for reaching out!  Sorry to hear about your issues with sync.  


For Microsoft Edge Enterprise Sync, there are specific prerequisites.  Please take a look at our documentation for more information:


If you are still having issues after following the documentation.  Feel free to let us know. 



@Kelly_Y  I have reviewed the prerequisites in that document and still having an issue even though I have Office 365 E3 licence.

Here's the screenshot

2020-11-11 14_59_25-Window.png

@Kelly_Y  thanks for the guidance.


I note that our subscription is Microsoft 365 Business Standard, which seems like does not support syncing on a browser! This is quite shocking.....can not explain that such simple functionality can be limited to a subscription level.


My basic understanding is that even a free personal account from Microsoft should be able to sync...if you expect to compete with other browsers like Chrome or Mozilla - which provide the syncing functionality (perfectly) without paying a penny. And here we pay but cannot sync? Does not make any sense whatsoever. 


Kindly let your team look into this, I consider it too basic to warrant even a payment bearing in mind that Microsoft would like to position Edge as a go-to browser. This kills it off. Sorry.


Hope that this will change soon.

@MDOnsakia Thank you for the feedback!  We hear your concern!  I have passed on the suggestion to the Sync Team.  


@Linn Zaw Win If you are still having an issue after following the documentation I would recommend that you file a customer support request: or





@Kelly_Y thanks for sharing with the Sync Team.


Look forward to syncing my details.

@Kelly_Y Thanks for the reply.

Since the profile sync issue is related to the Organisation account, I need to raise a support ticket at Support for business and I will need a contract or subscription.

This is actually just the testing tenant to evaluation the products and not an actual organisation, so I prefer not to spend for that support.

I will just switch back to Google Chrome where the syncing works just fine with no issue. Thanks.