Sync not working on Microsoft Edge browse

%3CLINGO-SUB%20id%3D%22lingo-sub-1870295%22%20slang%3D%22en-US%22%3ESync%20not%20working%20on%20Microsoft%20Edge%20browse%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1870295%22%20slang%3D%22en-US%22%3E%3CP%3ESync%20has%20not%20worked%20on%20Microsoft%20Edge%20browser.%20It%20indicates%2C%20not%20syncing%20and%20'Couldn%E2%80%99t%20connect%20to%20the%20sync%20server.%20Retrying%E2%80%A6'%20Will%20appreciate%20guidance%20to%20make%20Sync%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1870295%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESync%20error%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1873948%22%20slang%3D%22en-US%22%3ERe%3A%20Sync%20not%20working%20on%20Microsoft%20Edge%20browse%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1873948%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F863512%22%20target%3D%22_blank%22%3E%40MDOnsakia%3C%2FA%3E%26nbsp%3BHello!%26nbsp%3B%20Thanks%20for%20reaching%20out!%26nbsp%3B%20Sorry%20to%20hear%20about%20your%20issues%20with%20sync.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFor%26nbsp%3BMicrosoft%20Edge%20Enterprise%20Sync%2C%20there%20are%20specific%20prerequisites.%26nbsp%3B%20Please%20take%20a%20look%20at%20our%20documentation%20for%20more%20information%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2Fdeployedge%2Fmicrosoft-edge-enterprise-sync%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2Fdeployedge%2Fmicrosoft-edge-enterprise-sync%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CEM%3E-Kelly%3C%2FEM%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1874855%22%20slang%3D%22en-US%22%3ERe%3A%20Sync%20not%20working%20on%20Microsoft%20Edge%20browse%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1874855%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F757644%22%20target%3D%22_blank%22%3E%40Kelly_Y%3C%2FA%3E%26nbsp%3B%20I%20have%20reviewed%20the%20prerequisites%20in%20that%20document%20and%20still%20having%20an%20issue%20even%20though%20I%20have%26nbsp%3BOffice%20365%20E3%20licence.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1874857%22%20slang%3D%22en-US%22%3ERe%3A%20Sync%20not%20working%20on%20Microsoft%20Edge%20browse%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1874857%22%20slang%3D%22en-US%22%3E%3CP%3EHere's%20the%20screenshot%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%222020-11-11%2014_59_25-Window.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F232790iE837F0373BED36DE%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%222020-11-11%2014_59_25-Window.png%22%20alt%3D%222020-11-11%2014_59_25-Window.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Sync has not worked on Microsoft Edge browser. It indicates, not syncing and 'Couldn’t connect to the sync server. Retrying…' Will appreciate guidance to make Sync work.

7 Replies

@MDOnsakia Hello!  Thanks for reaching out!  Sorry to hear about your issues with sync.  

 

For Microsoft Edge Enterprise Sync, there are specific prerequisites.  Please take a look at our documentation for more information: https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync

 

If you are still having issues after following the documentation.  Feel free to let us know. 

 

-Kelly

@Kelly_Y  I have reviewed the prerequisites in that document and still having an issue even though I have Office 365 E3 licence.

Here's the screenshot

2020-11-11 14_59_25-Window.png

@Kelly_Y  thanks for the guidance.

 

I note that our subscription is Microsoft 365 Business Standard, which seems like does not support syncing on a browser! This is quite shocking.....can not explain that such simple functionality can be limited to a subscription level.

 

My basic understanding is that even a free personal account from Microsoft should be able to sync...if you expect to compete with other browsers like Chrome or Mozilla - which provide the syncing functionality (perfectly) without paying a penny. And here we pay but cannot sync? Does not make any sense whatsoever. 

 

Kindly let your team look into this, I consider it too basic to warrant even a payment bearing in mind that Microsoft would like to position Edge as a go-to browser. This kills it off. Sorry.

 

Hope that this will change soon.

@MDOnsakia Thank you for the feedback!  We hear your concern!  I have passed on the suggestion to the Sync Team.  

 

@Linn Zaw Win If you are still having an issue after following the documentation I would recommend that you file a customer support request: 

https://support.microsoft.com/en-us/hub/4343728/support-for-business or 

https://microsoftedgesupport.microsoft.com/hc/en-us

 

Thanks! 

 

-Kelly

@Kelly_Y thanks for sharing with the Sync Team.

 

Look forward to syncing my details.

@Kelly_Y Thanks for the reply.

Since the profile sync issue is related to the Organisation account, I need to raise a support ticket at Support for business and I will need a contract or subscription.

This is actually just the testing tenant to evaluation the products and not an actual organisation, so I prefer not to spend for that support.

I will just switch back to Google Chrome where the syncing works just fine with no issue. Thanks.