Nov 09 2020 09:37 PM
Nov 10 2020 11:58 AM - edited Nov 10 2020 12:00 PM
@MDOnsakia Hello! Thanks for reaching out! Sorry to hear about your issues with sync.
For Microsoft Edge Enterprise Sync, there are specific prerequisites. Please take a look at our documentation for more information: https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync
If you are still having issues after following the documentation. Feel free to let us know.
Nov 10 2020 09:39 PM
@Kelly_Y thanks for the guidance.
I note that our subscription is Microsoft 365 Business Standard, which seems like does not support syncing on a browser! This is quite shocking.....can not explain that such simple functionality can be limited to a subscription level.
My basic understanding is that even a free personal account from Microsoft should be able to sync...if you expect to compete with other browsers like Chrome or Mozilla - which provide the syncing functionality (perfectly) without paying a penny. And here we pay but cannot sync? Does not make any sense whatsoever.
Kindly let your team look into this, I consider it too basic to warrant even a payment bearing in mind that Microsoft would like to position Edge as a go-to browser. This kills it off. Sorry.
Hope that this will change soon.
Nov 11 2020 02:00 PM
@MDOnsakia Thank you for the feedback! We hear your concern! I have passed on the suggestion to the Sync Team.
@Linn Zaw Win If you are still having an issue after following the documentation I would recommend that you file a customer support request:
Nov 14 2020 11:37 PM
@Kelly_Y Thanks for the reply.
Since the profile sync issue is related to the Organisation account, I need to raise a support ticket at Support for business and I will need a contract or subscription.
This is actually just the testing tenant to evaluation the products and not an actual organisation, so I prefer not to spend for that support.
I will just switch back to Google Chrome where the syncing works just fine with no issue. Thanks.