RDS Gateway Slow on Edge Work Profile

[foresightadmin]

We have a user that, when signed into Microsoft Edge using his work email it is very slow. Slow if through MyApps or using the RDS URL. When not signed into his work profile or using other browsers, RDS is not slow... Could this be an issue with his 365 work account and MS Edge?

The email account is hybrid from on-prem. The issue was brought to our attention on 08/16/2022 with no recent changes made to our environment. This is the only known user that is experiencing this issue. Using other browsers or not being signed into Edge with his work email works without any issues.

[#2]

@foresightadmin Hello!  It is interesting that only one specific user is experiencing the issue.  I was not able to find any known issues similar to this. 

Have you tried to reach out to Support?  They should be able to gather logs and help investigate this specific case.  If you have Microsoft Unified Support, you can reach out to that support service for help or "Support for Business" here: Support - Microsoft Edge Developer.  Thanks! 

-Kelly