04-22-2020 12:43 PM
04-22-2020 12:43 PM
We are experiencing an issue with a website that must run in Internet Explorer Compatibility Mode. Performing different functions on the site causes a pop-up window. The pop-up is required to perform the function or for it to continue. Our problem is that the pop-up is appearing behind Edge. If you minimize Edge, you also minimize the pop-up. The only way to get to the pop-up is to open Task Manager, expand Internet Explorer, select the pop-up in the list, and choose Bring to front. From the user’s perspective, the website has frozen. Any help is appreciated.
Windows Version: Windows 10 1909 (18363.815)
Edge Stable Version 81.0.416.58 (64-bit)
The following is the entry for the website Enterprise Mode Site List.
04-23-2020 11:28 AM
04-24-2020 04:38 PM
Hi @Michael Griffith, I work on Edge and I'm interested in learning more about the details of this issue so we can attempt to reproduce and understand it. Here are some questions I have, it would help us out if you answered what you could:
A video showing what you saw would also help
04-24-2020 05:12 PM
Hi @ssmole5, thank you for your reply.
The website uses ActiveX. The pop-up is not modal. I misspoke earlier about minimizing the browser. Edge is completely frozen including the minimize button. Pressing Alt+Tab does not reveal the pop-up as a choice. The only way to get to it is with the Task Manager as I described. The website works correctly in standalone Internet Explorer.
04-24-2020 07:06 PM
04-24-2020 09:50 PM
@ssmole5, Thank you for sticking with me.
I can see the pop-up for a split second before it disappears. I'm assuming it is behind Edge because clicking Bring to Front in Task Manager brings it back. I tried Internet Explorer, and I cannot click anywhere in IE while the pop-up is open. Please let me know if there is anything you want me to try.
10-28-2020 02:40 PM
I'm sorry that I never came back to give an update. Microsoft Premier Support spent a lot of time helping me. We ran all sorts of trace tools and gathered logs. Unfortunately, my problem lies with the third-party application developer. Microsoft cannot see into the developer's ActiveX code, but they believe that it includes a window.focus command for both the application and its pop-up. They think that the two get in a race condition and the IE window is winning which hides the pop-up.